Buying parts from the other side of the world should not be a gamble. So we took the gamble out.
Two promises on every order, including your first.
See your batch before you pay the balance.
After your deposit, we buy and test your batch in Shenzhen and send you the video and the test record for your parts: your models, your grades. You pay the balance only when you are happy with what you have seen.
Dead on arrival? Replaced or credited.
If any part arrives dead or fails our stated test spec, send us a photo or a short video within 14 days. We replace it free on your next order, or credit it.
Parts damaged while being fitted are not covered. That is the only fine print.
Because the parts that would fail never leave Shenzhen.
A guarantee is only expensive if a lot of parts come back. Ours are tested before they are packed, so the ones most likely to fail are pulled before they ever reach you. The guarantee is the proof that we believe in the test.
And it is the honest way to earn a new customer's first order. You don't have to trust us. You can watch.
Guarantee questions.
How do I claim for a part that arrived dead?
Send us a photo or a short video of the fault within 14 days of delivery, by WhatsApp or email, with your order reference. If it arrived dead or fails our stated test spec, we replace it free on your next order or credit it.
What is not covered?
Parts damaged while being fitted. That is the only exclusion.
What if I do not like what I see in the batch video?
Tell us before you pay the balance. We will pull and replace the parts you are not happy with, or we will talk through the options before anything ships.